Pizzaboys AI ("we," "us," or "our") operates the website pizzaboys.ai and provides AI-powered phone agent services to pizzerias and food establishments ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or when your information is processed through our AI phone agents deployed at pizzeria locations.
This policy applies to two categories of individuals: (1) Business Clients – pizzeria owners and representatives who use our Service, and (2) End Consumers – customers who call or text pizzerias that use our AI phone agents.
For End Consumers: When you call a pizzeria using our AI phone agents, Pizzaboys AI acts as a service provider processing your information on behalf of the pizzeria. The pizzeria is the business (or "data controller") that determines how your information is used, and we process it according to their instructions and our contractual obligations.
For Business Clients: When pizzeria owners interact with our website or use our Service, Pizzaboys AI is the business responsible for your information.
When pizzeria owners or representatives interact with our website, we collect:
When customers call or text a pizzeria using our AI phone agents, we may collect and process on behalf of the pizzeria:
All calls to pizzerias using our AI phone agents are recorded. At the beginning of each call, you will hear an automated announcement informing you that the call may be recorded for quality assurance, training, and operational purposes. By continuing the call after this announcement, you consent to the recording.
If you do not wish to be recorded, please disconnect the call immediately upon hearing the recording notice and contact the pizzeria through an alternative method.
We comply with federal and state wiretapping and call recording laws, including two-party consent requirements in states such as California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington.
Before sending any text messages to end consumers, our AI phone agent will ask for explicit verbal consent during the phone call. By providing your phone number and agreeing to receive texts, you consent to receive payment links for completing your order and order status and delivery updates.
You will not receive marketing messages or promotional content. Text messages are sent solely for transactional purposes related to your specific order.
Opt-Out: You may opt out of text messages at any time by replying STOP to any message. Message and data rates may apply. For help, reply HELP or contact the pizzeria directly.
We do not sell your personal information. We do not sell personal information as defined by applicable privacy laws, and we do not share personal information for cross-context behavioral advertising.
We work with third-party service providers who assist in operating our Service, including: Stripe (payment processing), Twilio (phone and SMS), Supabase (database), Vercel (hosting), ElevenLabs (AI voice), Deepgram (transcription), and Railway (infrastructure). All are contractually obligated to protect your information.
End consumer information (call recordings, transcripts, order details, and payment transaction confirmations) is shared with the pizzeria you contacted, as we process this information on their behalf.
We may disclose information if required by valid legal processes (subpoenas, court orders, warrants), requests from government authorities, or situations involving potential threats to public safety.
If Pizzaboys AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
We implement industry-standard security measures to protect your information. All payment transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. Payment card numbers are transmitted directly to Stripe and are never stored on our servers. All payment data is encrypted in transit using TLS/SSL encryption.
We retain your information for as long as necessary to provide our Service and comply with legal obligations. Call recordings and transcripts are retained for quality assurance and training purposes as long as the pizzeria remains a client, and for a reasonable period thereafter. Payment information is managed by Stripe according to their data retention policies.
You may have the right to know, access, delete, correct, or opt out of the sale of your personal information. We do not sell personal information.
If you are located in Canada, you have the right to access your personal information, request correction of inaccurate information, and withdraw consent for processing (subject to legal and contractual restrictions).
Contact us at lou@pizzaboys.ai. We will respond within the timeframe required by applicable law (typically 30–45 days).
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.
We operate in the United States and Canada. If you are located outside these countries, your information may be transferred to and processed in the United States or Canada. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
We comply with applicable privacy and telecommunications regulations including TCPA, federal and state wiretapping laws, PCI DSS, state privacy laws (CCPA/CPRA, VCDPA, CPA), and PIPEDA.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our Service after such changes constitutes acceptance of the updated policy.
Pizzaboys AI
377 Valley Rd Unit #3535
Clifton, NJ 07013
Email: lou@pizzaboys.ai
Website: pizzaboys.ai